AFP Northeast Ohio: When Donor Communications Go Sour ... Turning Lemons into Lemonade

Event Detail: Communication is the key to successful fundraising, but what happens when you must communicate difficult news to your donor(s) or constituents? Our panel of professionals will share their stories of success and failures in those “hard-to-have” conversations and communications.

Attendees will learn about:

Sharing bad news with a donor
What to do when you have to tell a donor “No”
The importance of having a crisis communications plan
How to rebuild donor relationships

Attendees will learn about:

Sharing bad news with a donor
What to do when you have to tell a donor “No”
The importance of having a crisis communications plan
How to rebuild donor relationships